Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Autana ("Company," "we," "us," or "our") concerning your access to and use of our website, services, and custom AI solutions.

By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you do not have permission to access our services.

Our Services

Autana provides custom AI engineering and consulting services, including but not limited to:

• Custom agentic voice agents and AI automation systems
• AI workflow automation and process optimization
• Custom AI system engineering and development
• CRM integration and data synchronization services
• Agent orchestration and operational intelligence solutions

All services are custom-built specifically for each client and are not pre-packaged or template-based solutions.

Service Agreements

Custom services are provided under separate, specific service agreements that outline:

• Scope of work and deliverables
• Project timeline and milestones
• Pricing and payment terms
• Intellectual property rights
• Confidentiality obligations
• Support and maintenance terms

These Terms supplement but do not replace any specific service agreements you enter into with us.

Intellectual Property Rights

Our Intellectual Property

Unless otherwise specified in a service agreement, the website, services, and all related technology, methodologies, and know-how remain the exclusive property of Autana and are protected by copyright, trademark, and other intellectual property laws.

Custom Deliverables

For custom AI systems and solutions developed specifically for clients:

• Ownership terms are defined in individual service agreements
• Clients typically receive full rights to custom deliverables upon final payment
• Autana retains rights to underlying methodologies and reusable components
• Autana may use anonymized project data for improvement of services

User Obligations

When using our services, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of any account credentials
• Use services only for lawful purposes and in accordance with these Terms
• Not interfere with or disrupt the services or servers
• Not attempt to gain unauthorized access to any systems
• Comply with all applicable local, state, national, and international laws

Payment and Billing

Payment terms for custom services are established in individual service agreements. Generally:

• Payment schedules are based on project milestones
• All fees are in US dollars unless otherwise specified
• Late payments may incur interest charges
• Refund policies are outlined in service agreements
• We reserve the right to suspend services for non-payment

Confidentiality

We take confidentiality seriously. Both parties agree to:

• Protect confidential information disclosed during engagements
• Use confidential information only for agreed purposes
• Not disclose confidential information to third parties without consent
• Return or destroy confidential materials upon request

Specific confidentiality terms are detailed in Non-Disclosure Agreements (NDAs) and service contracts.

Warranties and Disclaimers

Service Warranties: We warrant that custom services will be performed in a professional and workmanlike manner consistent with industry standards.

Disclaimer: EXCEPT AS EXPRESSLY PROVIDED IN SERVICE AGREEMENTS, OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AUTANA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability for any claims under these Terms shall not exceed the amount paid by you to Autana in the twelve (12) months preceding the claim, or $10,000, whichever is greater.

Indemnification

You agree to indemnify and hold harmless Autana and its affiliates, officers, agents, and employees from any claim, demand, loss, or damages, including reasonable attorneys' fees, arising out of your use of our services, violation of these Terms, or violation of any rights of a third party.

Termination

We may terminate or suspend your access to our services immediately, without prior notice, for any reason, including:

• Breach of these Terms
• Non-payment of fees
• Fraudulent or illegal activity
• At our sole discretion

Upon termination, your right to use the services will immediately cease. Specific termination terms for custom projects are outlined in service agreements.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts of Florida.

Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or through our website. Your continued use of our services after such modifications constitutes your acceptance of the updated Terms.

Contact Information

If you have any questions about these Terms of Service, please contact us: